Privacy Policy

 

Last updated: 25 June 2026

Coventry IT Support respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store and protect personal information when you visit our website, contact us, or use our IT support services.

 

1. Who we are

 

Coventry IT Support is the trading name of Harvinder Singh.

Coventry IT Support provides IT support, managed IT services, cyber security support, Microsoft 365 support, backup and continuity services, and IT consultancy for businesses.

For the purposes of UK data protection law, Coventry IT Support is the “controller” of personal information collected through this website and during normal business enquiries and administration.

Where we provide IT support services to a client organisation, we may also process personal information on behalf of that client. In those cases, the client organisation is usually the controller of that information, and Coventry IT Support may act as a processor depending on the service being provided.

You can contact us at:

Coventry IT Support
Coventry, United Kingdom
Email: hello@coventryitsupport.co.uk
Website: coventryitsupport.co.uk

2. What personal information we collect

 

We may collect the following information:

• Your name

• Business or company name

• Email address

• Telephone number

• Details you provide when completing our contact form

• Information about the IT support or services you ask us about

• Records of emails, phone calls, messages or support requests

• Technical information such as IP address, browser type, device information and website usage information

• Security and spam-prevention information collected through tools such as Google reCAPTCHA

If you become a client, we may also process information needed to provide IT support services. This may include user names, business contact details, device information, support ticket information, system information, and information required to troubleshoot or manage your IT systems.

We do not intentionally collect special category personal information through our website.

Please do not send passwords, confidential credentials, payment card details, or unnecessary sensitive personal information through our website contact form.

 

3. How we collect personal information

 

We collect personal information when you:

• Complete a contact form on our website

• Email, phone or message us

• Ask for a quote or further information

• Become a client

• Use our IT support services

• Visit or interact with our website

Some technical information may be collected automatically when you use our website.

 

4. How we use your personal information

 

We use your personal information to:

• Respond to enquiries

• Provide quotes or information about our services

• Communicate with you about IT support requirements

• Provide IT support and managed services

• Manage client relationships

• Keep records of work carried out

• Improve our website and services

• Protect our website from spam, abuse and security threats

• Meet legal, tax, accounting and regulatory obligations

• Establish, exercise or defend legal claims if necessary

We will only use your personal information where we have a lawful basis to do so.

 

5. Our lawful basis for using your information

 

Depending on the situation, we may rely on one or more of the following lawful bases:

Contract
Where we need to use your information to provide services to you, respond to service requests, prepare quotes, or take steps before entering into a contract.

Legitimate interests
Where we use your information to respond to business enquiries, manage our business, improve our services, maintain website and system security, prevent fraud or spam, and support existing or potential business customers.

Legal obligation
Where we need to keep records or share information to comply with legal, tax, accounting or regulatory requirements.

Consent
Where we ask for your clear consent, for example for certain types of marketing or non-essential cookies, if used.

You can withdraw consent at any time where consent is the lawful basis for processing.

 

6. Contact forms and enquiries

 

When you submit a contact form, we use the information you provide to respond to your enquiry and communicate with you about the services you are interested in.

Contact form messages may be sent to us by email and may be stored within our website, email system or other business systems used to manage enquiries.

We do not use contact form information to send unrelated marketing messages unless you have agreed to receive them or we are otherwise permitted to contact you under applicable law.

 

7. Google reCAPTCHA

 

Our website uses Google reCAPTCHA v3 to help protect our contact forms from spam, abuse and automated submissions.

reCAPTCHA may collect technical information such as your IP address, browser information, device information and interaction data to assess whether website activity is likely to be genuine.

Google reCAPTCHA v3 works in the background and may assign a risk score to website interactions. This helps us decide whether a contact form submission appears legitimate.

Use of reCAPTCHA is subject to Google’s Privacy Policy and Terms of Service.

 

8. Cookies and similar technologies

 

Our website may use cookies and similar technologies to make the website work properly, improve security, prevent spam, and understand how the website is used.

Essential cookies may be used where necessary for the operation and security of the website.

Security tools such as Google reCAPTCHA may also use cookies or similar technologies to help detect spam, abuse and automated activity.

If we use analytics, marketing or other non-essential cookies in the future, we will update this policy and, where required, provide appropriate cookie controls.

You can usually control or delete cookies through your browser settings.

 

9. Who we share personal information with

 

We do not sell your personal information.

We may share personal information with trusted service providers where necessary to operate our website, communicate with you, provide services, or meet legal obligations. These may include:

• Website hosting providers

• Email service providers

• IT support, security and monitoring tools

• Spam-prevention and website security services such as Google reCAPTCHA

• Cloud service providers

• Accounting, legal or professional advisers

• Regulators, authorities or law enforcement where required by law

Where we use service providers, we only share the information needed for them to provide their service.

 

10. International transfers

 

Some service providers may process information outside the United Kingdom.

Where personal information is transferred outside the UK, we will take steps to ensure appropriate safeguards are in place, where required by data protection law.

 

11. How long we keep personal information

 

We only keep personal information for as long as necessary.

Typical retention periods include:

• Website enquiries: up to 24 months after the last meaningful contact

• Client records: for the duration of the client relationship

• Support records: for as long as needed to provide support, maintain service history, resolve disputes and meet business requirements

• Accounting and transaction records: normally up to 6 years, where required for tax and accounting purposes

• Security logs: for a limited period, unless needed to investigate security issues

We may keep information for longer if required by law or where necessary to establish, exercise or defend legal claims.

 

12. How we protect your information

 

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse or disclosure.

These measures may include access controls, password protection, security monitoring, backups, antivirus/security tools, encryption where appropriate, and limiting access to personal information to those who need it.

No website, email system or IT system can be guaranteed to be completely secure, but we take security seriously and aim to protect the information we handle.

 

13. Your data protection rights

 

Under UK data protection law, you have rights over your personal information. These may include the right to:

• Ask for a copy of your personal information

• Ask us to correct inaccurate or incomplete information

• Ask us to delete your information in certain circumstances

• Ask us to restrict how we use your information

• Object to certain uses of your information

• Ask for your information to be transferred to another provider, where applicable

• Withdraw consent, where we rely on consent

To exercise your rights, please contact us at:

hello@coventryitsupport.co.uk

We may need to verify your identity before responding to certain requests.

 

14. Complaints

 

If you are unhappy with how we handle your personal information, please contact us first so we can try to resolve the issue.

You also have the right to complain to the Information Commissioner’s Office, the UK regulator for data protection.

 

15. Links to other websites

 

Our website may contain links to other websites.

We are not responsible for the privacy practices or content of other websites. You should read the privacy policy of any external website you visit.

 

16. Changes to this Privacy Policy

 

We may update this Privacy Policy from time to time.

Any updates will be posted on this page with a new “last updated” date.

 

17. Contact us

 

For questions about this Privacy Policy or how we handle personal information, contact:

Coventry IT Support
Coventry, United Kingdom
Email: hello@coventryitsupport.co.uk
Website: coventryitsupport.co.uk