Terms and Conditions

 

Last updated: 26/06/2026

These Terms and Conditions set out the basis on which Coventry IT Support provides IT support, consultancy, project work and related services.

Please read these terms carefully before using this website or engaging our services.

 

1. About us

 

Coventry IT Support is the trading name of Harvinder Singh, a sole trader based in Coventry, United Kingdom.

In these terms, “we”, “us” and “our” refer to Coventry IT Support. “You” and “your” refer to the customer, client, website visitor or person using our services.

You can contact us using the contact form on this website or by using the contact details shown on our Contact page.

 

2. Use of this website

 

The information on this website is provided for general information only. We aim to keep the information accurate and up to date, but we do not guarantee that the website will always be available, error-free or completely accurate.

You must not misuse this website by knowingly introducing viruses, malicious code or attempting to gain unauthorised access to the website, server or any connected system.

We may update, change or remove content from this website at any time without notice.

 

3. Services we provide

 

Coventry IT Support provides services including, but not limited to:

• Managed IT support

• Remote and onsite IT support

• Microsoft 365 and cloud support

• Cyber security advice and configuration

• Backup and business continuity support

• IT consultancy and project work

• Network, device and software support

The exact services to be provided will be agreed with you before work begins. This may be by email, written quotation, proposal, verbal agreement, support request or another agreed form of communication.

 

4. Quotations and pricing

 

Where we provide a quotation, the quotation will be based on the information available at the time.

Unless stated otherwise, quotations are valid for 30 days from the date issued.

If the scope of work changes, or if additional issues are discovered during the work, we may need to revise the quotation or provide an updated estimate before continuing.

Any prices shown on this website are for guidance only unless clearly stated otherwise.

 

5. Booking work and appointments

 

Appointments may be arranged for remote support, onsite support, consultancy or project work.

We will make reasonable efforts to attend or begin work at the agreed time. However, appointment times may occasionally need to change due to overrunning work, emergencies, travel delays or circumstances outside our control.

If you need to cancel or rearrange an appointment, please provide as much notice as possible.

 

6. Customer responsibilities

 

To allow us to provide services effectively, you agree to:

• Provide accurate information about the issue, system or requirement

• Ensure you have permission for us to access the relevant devices, systems or accounts

• Provide usernames, passwords, access codes or administrator approval where required

• Maintain appropriate backups of important data

• Tell us about any known risks, faults, restrictions or third-party arrangements that may affect the work

• Ensure someone with appropriate authority is available to approve work where needed

We are not responsible for delays, additional costs or incomplete work caused by missing, incorrect or delayed information from you.

 

7. Remote access and onsite support

 

Some support may be provided remotely using secure remote access tools. By allowing remote access, you confirm that you have authority to grant access to the relevant device, account or system.

For onsite visits, you are responsible for providing safe access to the premises, equipment and working area.

We reserve the right to refuse or stop work if we believe the environment is unsafe, unlawful or unsuitable.

 

8. Third-party products and services

 

We may recommend, install, configure or support third-party products and services, such as software, cloud services, hardware, internet services, backup platforms or security tools.

Third-party products and services are provided under the terms of the relevant supplier or manufacturer. We are not responsible for faults, outages, price changes, licensing changes or service changes made by third-party providers.

Where you ask us to purchase products or services on your behalf, payment terms and ownership will be agreed before purchase.

 

9. Data and backups

 

We will take reasonable care when working on your systems and data. However, IT work can carry risks, including data loss, corruption, downtime or unexpected system behaviour.

You are responsible for ensuring that important data is backed up before work begins, unless we have specifically agreed to provide backup services as part of the work.

Where we handle personal data, we will do so in line with our Privacy Policy.

 

10. Security

 

We will take reasonable steps to protect systems, information and access details while providing services.

However, no IT system, website, device, network or security measure can be guaranteed to be completely secure. Cyber security risks change over time, and security also depends on user behaviour, updates, passwords, configuration, third-party services and ongoing maintenance.

Unless we have agreed an ongoing support or monitoring arrangement, our work does not include continuous monitoring, maintenance or security management.

 

11. Payment terms

 

Payment terms will be agreed before work begins or shown on the relevant invoice.

Unless otherwise agreed in writing, invoices are payable within the period stated on the invoice.

We reserve the right to pause or stop work where invoices remain unpaid.

Late payments may result in additional charges or recovery costs where permitted by law.

 

12. Cancellations and cooling-off rights

 

If you are a business customer, cancellation rights will be as agreed between us in writing.

If you are a consumer and you agree to services by phone, email, online or away from our business premises, you may have a legal right to cancel within 14 days.

If you ask us to start work during the 14-day cancellation period, you may still be required to pay for any work carried out before you cancel.

If the service has been fully completed within the cancellation period, and you requested that work begin during that period, you may lose the right to cancel once the work has been completed.

This does not affect your statutory rights.

 

13. Refunds

 

Refunds will be considered in line with your statutory rights and the specific circumstances of the work carried out.

Where work has already been completed, partially completed or time has been spent diagnosing, configuring, supporting or advising, charges may still apply.

Third-party products, licences, subscriptions, domain names, hosting, hardware or software may be non-refundable depending on the supplier’s own terms.

 

14. Limitation of liability

 

We will provide our services with reasonable care and skill.

However, to the fullest extent permitted by law, we will not be liable for:

• Loss of profit, revenue, business or opportunity

• Loss of data where suitable backups were not in place

• Losses caused by third-party products, services, providers or platforms

• Losses caused by incorrect information supplied by you

• Losses caused by unauthorised changes made by others

• Indirect or consequential losses

• Delays or failures caused by events outside our reasonable control

Nothing in these terms limits or excludes liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any liability that cannot legally be excluded.

 

15. Advice and recommendations

 

Any advice, guidance or recommendations we provide are based on the information available to us at the time.

Technology, security risks, software, supplier terms and business needs can change. You are responsible for deciding whether to follow advice or recommendations, unless we have been specifically engaged to make decisions on your behalf.

 

16. Ongoing support

 

Unless we have agreed an ongoing support package, retainer or managed service arrangement, work is provided on an ad-hoc basis.

Completing one piece of work does not mean that we are responsible for ongoing monitoring, maintenance, updates, backups, cyber security, renewals or support unless this has been separately agreed.

 

17. Intellectual property

 

The content on this website, including text, layout, branding, graphics and design elements, belongs to Coventry IT Support or its licensors unless otherwise stated.

You may view and print pages from this website for your own personal or internal business use. You must not copy, reproduce or reuse website content for commercial purposes without permission.

 

18. Links to other websites

 

This website may contain links to third-party websites. These links are provided for convenience only.

We are not responsible for the content, security, availability or privacy practices of third-party websites.

 

19. Changes to these terms

 

We may update these Terms and Conditions from time to time.

The latest version will be published on this page with the updated date shown at the top.

 

20. Governing law

 

These terms are governed by the laws of England and Wales.

Any disputes will be subject to the jurisdiction of the courts of England and Wales.

 

21. Contact us

 

If you have any questions about these Terms and Conditions, please contact us using the contact details shown on our Contact page.